Refund policy

Norway & EU have a 14-day return policy, which means you have 14 days after receiving your item to cancel your order and request a return, for any reason. This applies to all items, including items bought on sale.

Please return the item with all accessories, and in its original packaging where possible. You are welcome to handle the item as you would in a shop to check it. If the item has been used beyond what is needed to check it, we may deduct the loss in value from your refund.

To start a return, contact us at hereforyou@bestattech.com with your order number. We will send you the return address, a return shipping label and instructions on how to send your package. Please contact us before sending anything back, so your return reaches the right place. We cover the cost of return shipping.

You can always contact us for any return question at hereforyou@bestattech.com

Damages and issues
Please inspect your order upon reception and contact us as soon as possible if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. This does not affect your statutory rights under consumer law in Norway and the EU, which give you at least 2 years to complain about faults.

Exceptions / non-returnable items
Sealed items that are not suitable for return for health or hygiene reasons (such as in-ear earbuds) cannot be returned if the seal has been broken after delivery. Custom products made to your specifications cannot be returned. Gift cards cannot be returned. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Norway & European Union 14-day right of withdrawal
If the merchandise is shipped to Norway or the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without a justification.

Refunds
We refund the full amount you paid, including the original shipping cost, to your original payment method within 14 days of receiving your cancellation. We may wait with the refund until we have received the item back, or until you have shown that it has been sent. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If you have not received your refund within 14 days, please contact us at hereforyou@bestattech.com.